Privacy Policy
Last updated: 15 October 2026
Who we are and what this covers
Your Revit model is never sent to us. This policy explains the little we do collect, why, and what you can do about it.
"QuickBADS", "we" and "us" means the team behind QuickBADS, based in Victoria, Australia. This policy covers the QuickBADS Revit add-in, quickbads.com, our documentation site and our emails. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
| What | Details | When |
|---|---|---|
| Account and licence | Your name, work email, firm, number of seats, licence dates | When you subscribe |
| Payment | Handled by Stripe. We see the amount, the date and the last 4 digits of the card, never the full card number. | When you pay |
| Licence check | A licence ID (a scrambled code made from your key, not your email), a machine ID (a scrambled code made from your computer's Windows ID, not its name), and the add-in version | Once a day, the first time you use QuickBADS that day |
| Usage events | Which QuickBADS button was used, how long it took, whether it worked (and the type of error if not), add-in and Revit version, licence ID, machine ID, a random ID for each Revit session, and the time to the minute | As you use QuickBADS, sent in the background. You can turn this off (see below). |
| Support emails | What you write to us, and any files you choose to attach | When you email us |
| Website and docs | Pages visited, referring site, country and browser type, collected by Cloudflare and Mintlify | When you visit |
The add-in only talks to quickbads.com, and only for the licence check and usage events.
Because the licence ID and machine ID are linked to your licence, we treat licence checks and usage events as personal information and protect them under this policy.
What we never collect
Your Revit file is your intellectual property. QuickBADS never sends us anything from it:
- file names, folder paths or project information
- names of levels, rooms, apartments, families, types or groups, or door Marks
- geometry, drawings, screenshots, or the number or grades of apartments
- report text, error messages or crash details (we only receive the type of error)
- your Windows or Autodesk user name
Cloudflare sees your IP address when the add-in connects, as any website does. We don't store it with licence checks or usage events.
Why we use it, and your choices
| Use | Data |
|---|---|
| Send your licence key, invoices and renewal emails | Account and licence, payment |
| Check a licence is valid and used on no more computers than its seats; stop a key that was cancelled, refunded or shared against our Terms | Licence check |
| See which features are used and which fail, so we fix and improve the right things | Usage events |
| Help you with problems | Support emails |
We don't sell your information or use it for advertising. We don't make automated decisions about you, other than the seat check above.
Turning off usage events. In Revit, click QuickBADS → Settings and untick Send anonymous usage data. The licence check can't be turned off, because it is how a licence works. If the add-in can't reach us (for example, you're offline or behind a firewall), QuickBADS keeps working until the key's end date.
Local log and bug reports. QuickBADS keeps a log on your computer (%AppData%\QuickBADS\logs, the last 7 days). It can contain level and apartment names from your model, so it never leaves your computer by itself. Report Bug lets you open the log, then makes a zip file you can attach to an email to us. Please check the log before you send it. Nothing is sent unless you send it.
Who we share it with
We share information only with the services that run QuickBADS, and only what each one needs. Some of them store or process it outside Australia.
| Service | What for | What they get | Where |
|---|---|---|---|
| Stripe | Payments and invoices | Account, payment | Australia, the United States and other countries |
| Cloudflare | Website, licence checks, usage events | Licence checks, usage events, website visits | Global network |
| Mintlify | Documentation site | Docs page visits | United States |
| Google (Gmail) | Licence and renewal emails; support emails | Name, email, licence key, and what you send us | United States and other countries where Google has data centres |
We may also disclose information if the law requires it.
How long we keep it, and security
| Data | Kept for |
|---|---|
| Account, licence and payment records | While you subscribe, then 7 years (tax records) |
| Machine records (licence checks) | While the licence is active, plus 90 days |
| Usage events | 13 months, then only totals that can't identify anyone |
| Support emails | 2 years after the last message |
Data travels encrypted (HTTPS). Within QuickBADS, only our staff can see it, and they sign in with two-factor authentication. If a data breach is likely to cause serious harm, we will tell you and, where the law requires, the Office of the Australian Information Commissioner (OAIC).
Your rights and contact
- See or correct your information: email support@quickbads.com. We reply within 30 days.
- Delete your account: email us. We delete what we're not required to keep.
- Complaints: email us first. If we haven't replied within 30 days, or you're not happy with our answer, you can complain to the OAIC at oaic.gov.au or on 1300 363 992.
- Changes to this policy: we'll post the new version on quickbads.com and email subscribers about any significant change before it applies.